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76
Troubleshooting
Shooting
Problem
Problem
Possible cause
Possible cause
Solution
Solution
Page
Page
Taking
pictures
No picture is
taken when
the shutter
button is
pressed.
Memory is full. Insert a new memory card or delete pictures. 5, 32
Memory is not formatted. Format the memory card or internal memory. 69
There is dirt on the memory card contacts. Clean the contacts with a soft, dry cloth. 6
The memory card is damaged. Insert a new memory card. 5
The batteries are exhausted. Insert fresh or fully-charged spare batteries. 4
The camera has turned o automatically. Turn the camera on. 8, 69
The monitor
goes dark after
shooting.
The ash has red.
The monitor may darken while the ash
charges. Wait for the ash to charge.
21
Focus
The camera
does not focus.
The subject is close to the camera. Select macro mode.
20
The subject is far away from the camera. Cancel macro mode.
The subject is not suited to autofocus. Use focus lock. 18
Close-ups
Macro mode is
not available.
The camera is in a shooting mode where
the macro mode cannot be selected.
Choose a di erent shooting mode. 25
Intelligent
Face
Detection
Face detection
not available.
The camera is in a shooting mode where
face detection cannot be selected.
Choose a di erent shooting mode. 25
No face is
detected.
The subject’s face is obscured by sunglass-
es, a hat, long hair, or other objects.
Remove the obstructions.
15The subject’s face occupies only a small
area of the frame.
Change the composition so that the subject’s
face occupies a larger area of the frame.
The subject’s head is tilted or horizontal. Ask the subject to hold their head straight.
The camera is tilted. Hold the camera straight. 11
The subject’s face is poorly lit. Shoot in bright light. —
Wrong subject
selected.
The selected subject is closer to the center
of the frame than the main subject.
Recompose the picture or turn face detection
o and frame the picture using focus lock.
18