Filter
Top Products
SKU 67139 For technical questions, please call 1-800-444-3353. Page 36
Troubleshooting
Problem Possible Causes Likely Solutions
Camera
does not
record
or is not
displayed.
Loose or incorrect 1.
connections.
Camera settings need 2.
adjusting.
Check that all wire connections are secure and in the 1.
correct location.
Through Main Menu check that:2.
a.
b.
Record Framerate - Adjust frames per second.c.
Record Schedule - Set to Normal or Sensor for record d.
time desired.
Sensor Setup - Set Record time once sensor is acti-e.
vated.
f.
sensitivity level -(block out area you do not want de-
tected).
Misc. Setup - Check that time is set to current time. g.
Misc. Setup - Check whether channel is hidden from h.
view (will still record, but will not display live image, only
shows up on playback).
Misc. Setup - Adjust Image Parameters for clearest im-i.
age.
Cannot
access
connected
modem.
Loose or incorrect 1.
connections.
Incorrect address 2.
information.
Check that the connections are secure and plugged into the 1.
correct location in the correct order.
Through the Main Menu under Network Setup, 2.
- Check that IP Allocation is set to DHCP.*
- Note the IP Address.
- Enter the IP Address in the address bar in Internet
Explorer and press enter. You will access the HD.
*Note: if your modem does not support DHCP, you will need
to get the address information from your internet provider.
Error codes
when trying
to install
DxClient
software
Incompatibility with web
browser.
Check if web browser is compatible with software. This will
require online research to determine your web browser’s
compatibility and operations necessary for installation. You
Follow all safety precautions whenever diagnosing or servicing the
tool. Disconnect power supply before service.
REV 10h