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SKU 67139 For technical questions, please call 1-800-444-3353. Page 37
Problem Possible Causes Likely Solutions
Cannot
access DVR
remotely.
Port forwarding not 1.
completed.
Incorrect IP address.2.
Firewall protection 3.
hindering access.
4.
Complete port forwarding procedures to set up the modem 1.
for port forwarding. If needed, consult online information or
will need to obtain the external IP address of the modem to
complete this step.
Check for correct external IP address.2.
3.
Add to allowed IP addresses.4.
Buzzer
sounding
cameras are not
connected.
Check that all the camera wiring is completely plugged in at all
connection points.
Poor quality
images
1. If viewed on TV
screen, TV settings
Camera settings need
adjusting.
Through the Main Menu check that1.
Record Framerate - Adjust frames per second.a.
Video Quality - Increase to Highest setting.b.
Misc. Setup - Adjust the Image Parameters for clearest c.
image.
Follow all safety precautions whenever diagnosing or servicing the
tool. Disconnect power supply before service.
REV 10h