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This chapter provides information to aid you in resolving printer prob-
lems you may encounter, or at least guide you to the proper sources
for help. You’ll find in this chapter tables of common status messages,
a problem checklist, and actions you should take when a specific
problem occurs. There are step-by-step instructions for removing
media jams from key locations along the media path, as well as
descriptions of common print quality problems with corresponding
solutions. You’ll also find what information you’ll need to have before
placing a service call if one becomes necessary.
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Printer control panel messages help you locate many problems.
When the printer needs operator assistance, the message window
displays one of the following messages:
This status message... means... do this...
ACC ALREADY DISABLED
The accounting option
selected is already in
effect.
ACC ALREADY ENABLED
The accounting option
selected is already in
effect.
ACC DISABLED
The accounting option
selected is already
disabled.
ACC ENABLED
The accounting option
selected is already in
effect.