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7-Troubleshooting 69
Before you call
Review troubleshooting tips.
Have the following information ready before you call:
z serial number (found on the bottom of your camera)
z product name
z date of purchase
Hardware repair services
If you think your camera or camera dock needs repair, first call
the Customer Support Center, which can help determine if
service is required and direct you to a service site. Otherwise,
contact the store where you purchased the product. Or, visit
www.hp.com/cpso-support/guide/psd/repairhelp.html for
the nearest sales and service office.
Service is free of charge during the warranty period. Beyond
the warranty period, service will be charged.
Obtaining support in the United
States
Free telephone support for one year
Within one year of your purchase, telephone support is
provided to you free of charge. If this is a long distance call for
you, long distance charges will apply.
Call (1) (208) 323-2551.
Our support staff is available from 6 am to 10 pm Mountain
Time, Monday through Friday, or 9 am to 4 pm Saturday.
After the first year
Call (1) (208) 323-2551.