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Contents 4
HP Insight Diagnostics .............................................................................................................................. 48
Keeping the system current ....................................................................................................................... 48
Drivers ......................................................................................................................................... 48
Subscriber's choice ........................................................................................................................ 48
Embedded SATA RAID feature .................................................................................................................. 49
Required hardware ........................................................................................................................ 49
Configuring the SATA RAID feature .................................................................................................. 50
USB diskette and CD-ROM drives .................................................................................................... 53
Installing an operating system ......................................................................................................... 54
Troubleshooting .......................................................................................................................... 55
Pre-diagnostic steps ................................................................................................................................. 55
Important safety information ............................................................................................................ 55
Symptom information ..................................................................................................................... 57
Preparing the server for diagnosis .................................................................................................... 57
Common problem resolution ........................................................................................................... 58
Troubleshooting flowcharts ....................................................................................................................... 61
Start diagnosis flowchart ................................................................................................................ 61
General diagnosis flowchart ........................................................................................................... 62
Power-on problems flowchart .......................................................................................................... 64
POST problems flowchart ............................................................................................................... 66
OS boot problems flowchart ........................................................................................................... 68
Server fault indications flowchart ..................................................................................................... 69
Hardware problems ................................................................................................................................. 71
Power problems ............................................................................................................................ 72
General hardware problems ........................................................................................................... 73
Internal system problems ................................................................................................................. 75
System open circuits and short circuits .............................................................................................. 83
External device problems ................................................................................................................ 83
Audio problems ............................................................................................................................. 84
Printer problems ............................................................................................................................ 85
Mouse and keyboard problems ....................................................................................................... 85
Modem problems .......................................................................................................................... 85
Network controller problems ........................................................................................................... 87
Software problems .................................................................................................................................. 89
Operating system problems ............................................................................................................ 89
Operating system updates .............................................................................................................. 90
Restoring to a backed-up version ..................................................................................................... 90
When to reconfigure or reload software ........................................................................................... 90
Linux operating systems .................................................................................................................. 91
Application software problems ........................................................................................................ 91
Firmware maintenance ............................................................................................................................. 91
Types of ROM ............................................................................................................................... 92
ROMPaq utility diskette or USB drive key .......................................................................................... 92
ROMPaq Disaster Recovery ............................................................................................................ 93
Current firmware versions ............................................................................................................... 93
Updating firmware ........................................................................................................................ 94
Drivers ......................................................................................................................................... 94
Battery replacement .................................................................................................................... 95
Regulatory compliance notices ..................................................................................................... 96
Regulatory compliance identification numbers ............................................................................................. 96
Federal Communications Commission notice ............................................................................................... 96