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Troubleshooting
The HP Photosmart printer is designed to be reliable and easy to use. This section
answers frequently asked questions about using the printer and printing without a
computer. It contains information about the following topics:
● Printer hardware problems
● Printing problems
● Bluetooth printing problems
● Error messages
For troubleshooting information about using the printer software and printing from a
computer, see the onscreen HP Photosmart Printer Help. For information about
viewing the onscreen Printer Help, see Welcome.
Printer hardware problems
Before contacting Customer Care, read this section for troubleshooting tips or go to
the online support services at www.hp.com/support.
Note If you want to connect the printer to a computer, HP recommends using a USB
cable of less than 3 meters (10 feet) in length to minimize injected noise due to
potentially high electromagnetic fields.
The Status light is flashing green but the printer is not printing.
● If the printer is turned on, it is busy processing information. Wait for it to finish.
● If the printer is turned off, and the optional HP Photosmart Internal Battery is
installed, the battery is charging.
The Status light is flashing red.
The printer requires attention. Try the following:
● Check the printer screen for instructions. If you have a digital camera connected
to the printer, check the camera screen for instructions. If the printer is connected
to a computer, check the computer monitor for instructions.
● Turn off the printer.
If the optional HP Photosmart Internal Battery is not installed in the printer:
Unplug the printer power cord. Wait about 10 seconds, then plug the power cord
back in. Turn on the printer.
If the optional HP Photosmart Internal Battery is installed in the printer:
Unplug the printer power cord, if it is plugged in. Open the battery compartment
cover and remove the battery. Wait about 10 seconds, then reinstall the battery. If
desired, plug in the power cord. Turn on the printer.
The Status light flashed amber briefly after I turned the printer off.
This is a normal part of the power-down process. It does not indicate a problem with
the printer.
HP Photosmart 370 series User's Guide 39