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The optional HP Photosmart Internal Battery low-power warning appears. I plug
the optional HP Photosmart Automobile DC Adapter into the printer, but the
printer does not recognize the new power source.
● Before you plug the adapter into the printer, turn the printer off.
● Plug the adapter into the printer.
● Turn the printer on.
The printer makes noises when I turn it on, or starts making noises on its own
after it has been sitting unused for a while.
The printer may make noises after long periods of inactivity (approximately 2 weeks),
or when its power supply has been interrupted and then restored. This is normal
operation—the printer is performing an automatic maintenance procedure to ensure
that it produces the best quality output.
Printing problems
Before contacting Customer Care, read this section for troubleshooting tips or go to
the online support services at www.hp.com/support.
The printer does not print borderless photos when I print from the control
panel.
The borderless printing option may be turned off. To turn on borderless printing, follow
these steps:
1 Press Menu to display the printer menu.
2 Select Preferences, then press OK.
3 Select Borderless, then press OK.
4 Select On, then press OK.
Paper does not feed into the printer correctly.
● Make sure that the paper-width guide fits close to the edge of the paper without
bending the paper.
● There may be too much paper loaded in the In tray. Remove some paper and try
printing again.
● If sheets of photo paper stick together, try loading one sheet at a time.
● If you are using the printer in an extremely high or low humidity environment,
insert the paper as far as it will go into the In tray, and load one sheet of photo
paper at a time.
● If you are using photo paper that is curled, place the paper in a plastic bag and
gently bend it in the opposite direction of the curl until the paper lies flat. If the
problem persists, use paper that is not curled. For information about proper
storage and handling of photo paper, see Maintaining the quality of photo paper.
● The paper may be too thin or too thick. Try using HP-designed photo paper. For
more information, see Choosing the right paper.
The photo printed at an angle or is off-center.
● The paper may not be loaded correctly. Reload the paper, making sure that the
paper is correctly oriented in the In tray and that the paper-width guide fits close
to the edge of the paper. For paper-loading instructions, see Loading paper.
● The print cartridge may need to be aligned. For more information, see Aligning
the print cartridge.
Chapter 6
42 HP Photosmart 370 series