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Photo Printer 4700 Series 35
Cleaning the Print Head and the Platen Roller
Lines or streaks on your prints indicate that the thermal print head and/or the
platen roller need cleaning.
Ten alcohol pads for cleaning the thermal print head are included with your
printer. For information about ordering extra pads, See “Supplies” on page 45.
CAUTION: Always use the type of alcohol pad provided with your
printer.
Never rub or wipe anything, except the recommended
alcohol pad, across the thermal print head.
To clean the thermal print head and the platen roller:
1. Turn the printer power off and unplug the power cord.
2. Place your finger in the opening at the top of the ribbon cartridge door. Pull the
door toward you to open it.
3. Push up on the green lever to release the ribbon cartridge.
IMPORTANT: Do not touch the ribbon. Fingerprints on the ribbon can
severely reduce your image quality.
If you do touch a part of the ribbon, advance the ribbon to the
middle of the next magenta section.
4. Remove the ribbon cartridge and place it in a clean area. Close the ribbon
cartridge door.
5. Turn the printer on its left side.
6. Press down on the locking tab on the paper jam access area. Remove the paper
jam access area door.