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Chapter 10
Telephone Customer Support
If you have questions concerning the operation of KODAK Software or the
camera, you may speak directly to a customer support representative.
Before You Call
Before you call to speak to a customer support representative, please have the
camera connected to your computer, be at your computer, and have the
following information available:
Operating system__________________________________________
Processor speed (MHz) _____________________________________
Computer model __________________________________________
Amount of memory (MB) ____________________________________
Exact error message you received_______________________________
Version of installation CD____________________________________
Camera serial number______________________________________
Telephone Numbers
m U.S.—call toll free, 1-800-235-6325, between the hours of 9:00 a.m. and
8:00 p.m. (Eastern Standard Time) Monday through Friday.
m Canada—call toll free, 1-800-465-6325, between the hours of 9:00 a.m.
and 8:00 p.m. (Eastern Standard Time) Monday through Friday.
m Europe—call the Kodak Digital Imaging Support Centre toll number
associated with your location, or the U.K. toll line,
44-0-131-458-6714, between the hours of 09.00 and 17.00 (GMT/CET)
Monday through Friday.