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Q&A Troubleshooting
- 214 -
TV, computer, printer (continued)
The camera does not communicate with the computer.
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The connection is incorrect (→190).
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Check whether computer has recognized the camera.
→ Set [USB Mode] to [PC] (→39).
→ Turn the camera off and then on again.
The computer does not recognize the card (only reads the built-in memory).
●
Disconnect the USB cable and reconnect with a card inserted.
The computer does not recognize the card. (When using an SDXC memory card)
→ Check whether your computer is compatible with SDXC memory cards.
→ A message prompting you to format the card may appear when you connect it. Do not format the
card.
→ If the [Access] indicator on the monitor does not go off, turn off the camera’s power before
disconnecting the USB cable.
Printing does not work in spite of the connection to a printer.
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The printer is not compatible with PictBridge.
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Set [USB Mode] to [PictBridge(PTP)] (→39).
The edges of pictures are cut off when printing.
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Erase any trimming or edgeless printing settings on the printer before printing.
(Consult the printer’s instructions.)
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The aspect ratio of the pictures is different from that of the paper used for printing.
→ If printing in a shop, check if 16:9 sizes can be printed.
Panorama pictures are not printed properly.
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The aspect ratio of panorama pictures is different from that of regular still pictures, and therefore
some panorama pictures may not be printed correctly.
→ Use a printer with support for panorama pictures. (Refer to the printer’s instructions.)