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Troubleshooting
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Troubleshooting
If you have problems with your System, there is often a quick and simple solution. Please try the
following:
Problem Solution
There is no picture
from a Camera.
• Check power to the Camera. Make sure the power adapter is
properly connected
• Make sure that the Cameras and Receiver are both ON.
• Make sure that the camera is in range of the Receiver.
The picture from the
camera is choppy
• Make sure that each camera is within range, and that there
are no large obstructions or interference
• Move the camera closer to the receiver
• Try repositioning the camera, receiver or both to improve the
reception.
The Picture is or has
become Choppy
• The picture may become choppy when experiencing a lower
frame rate (i.e. 10 frames per second vs. a higher 20 frames
per second).
• Try moving the camera closer to the receiver.
• Remove obstructions between the Receiver and Camera
• Try switching to QVGA mode. Resolution will be reduced but
video frame rate will increase
The Picture appears
to be grainy/distorted
• When using with large screen TV/Monitor (especially high-
definition televisions), the picture might be grainy as the
camera limits video resolution to VGA (640x480 pixels). This
is not a product defect.
• For best performance use with TV/Monitor PIP (Picture in
Picture) function. Check your TV/Monitor product manual to
see if this feature is available on your TV/Monitor
• View video on a smaller screen TV/Monitor
• Consider increasing the range of the wireless signal with an
accessory antenna (see page 50)
The Picture is white
• Common situation know as “washout” or “whitewash” where
a strong light source is pointed at the camera lens. The
camera lens IS NOT harmed during a whitewash.
• DO NOT point your camera towards a light source
“Err” appears on the
on-screen display
• The system has encountered an error with the SD card.
Power off the receiver, remove then re-insert the SD card,
and then power the receiver back on
• If “Err” still appears on the OSD, format the SD card
The buttons on the
receiver don’t work
• The Lock may be engaged. On the right panel of the receiver,
slide the lock away from the SD card slot
• If the lock is disengaged but the buttons still do not function,
power the receiver off then power it back on
The 1, 2, 3, & 4
buttons do not
change channels
• The 1, 2, 3, and 4 buttons jump to their respective channels in
Quad Mode ONLY; press the CHANNEL—M button on the
remote control or the receiver to change channels manually
The remote control
does not work
• Replace the battery in the remote control with a fresh
CR2025 battery