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Troubleshooting
Technical Notes and Index
F9
Shooting
Problem Cause/Solution
A
No image taken.
• When camera is in playback mode, or setting
items or setup menu are displayed, press the
shutter-release button.
• Battery is exhausted.
• When flash indicator flashes, flash is charging.
26
18
44
Cannot switch to shooting
mode.
Disconnect HDMI cable or USB cable.
64, 66,
E15
Camera cannot focus.
• Subject is too close. Try shooting using macro
mode, easy auto mode, or Close-up scene
mode.
• The intended subject is not suitable for
autofocus.
• Set AF assist in the setup menu to Auto.
• Turn camera off and then on again.
30, 36, 48
25
75, E59
18
Images are blurred.
• Use flash.
• Increase ISO sensitivity value.
• Enable vibration reduction.
• Use D (Best Shot Selector).
• Use a tripod to stabilize the camera when
shooting (using the self-timer at the same
time is more effective).
44
53, E35
75, E58
53, E36
46
Bright specks appear in
images taken with flash.
Flash is reflecting off particles in air. Set the flash
mode setting to W (Off).
44
Flash does not fire.
• The flash mode setting is set to W (Off).
• Scene mode with which the flash does not
fire is selected.
• On is selected for Blink proof in smart
portrait mode.
• Movie is selected for shooting mode.
• Another function that restricts flash is
enabled.
44
50
54
69
55
Digital zoom cannot be
used.
• Digital zoom is set to Off in the setup menu.
• Digital zoom is not available in the following
situations:
- When Portrait, Night portrait,
Backlighting (when HDR is set to On),
Easy panorama, or Pet portrait scene
mode is selected
- When touch shooting is set to Subject
tracking
- When shooting in smart portrait mode
- When Multi-shot 16 is selected for the
Continuous setting
75, E59
34, 35, 37,
38, 39
53, E31
41
53, E36
Image mode not available.
Another function that restricts the Image mode
option is enabled.
55