Troubleshooting
Technical Notes and Index
F10
No sound when the shutter
is released.
• Off is selected for Shutter sound in the
setup menu. No sound is heard with some
shooting modes and settings, even when On
is selected.
• The speaker is blocked. Do not cover the
speaker.
75, E60
2, 22
AF-assist illuminator does
not light.
Off is selected for the AF assist option in the
setup menu. AF-assist illuminator may not light
depending on the position of the focus area or
the current scene mode, even when Auto is
selected.
75, E59
Images appear smeared. Lens is dirty. Clean lens. F6
Colors are unnatural. White balance does not match light source. 53, E38
Randomly spaced bright
pixels (“noise”) appear in
image.
Shutter speed is too slow or ISO sensitivity is
high as the subject is dark. Noise can be reduced
by:
• Using flash
• Specifying a lower ISO sensitivity setting
44
53, E35
Images are too dark
(underexposed).
• The flash mode setting is set to W (Off).
• Flash window is blocked.
• Subject is beyond flash range.
• Adjust exposure compensation.
• Increase the ISO sensitivity.
• Subject is backlit. Select Backlighting scene
mode or set the flash mode setting to X (Fill
flash).
44
22
44
49
53, E35
37, 44
Images are too bright
(overexposed).
Adjust exposure compensation. 49
Unexpected results when
flash set to b (Auto with
red-eye reduction).
When taking images with
b
(Auto with red-
eye reduction
) or fill flash with slow sync and
red-eye reduction in Night portrait scene
mode, the In-Camera Red-Eye Fix processing
may be applied to areas not affected by red-eye.
Use any scene mode other than Night portrait,
and change the flash mode to any setting other
than
b
(Auto with red-eye reduction) and
try taking an image again.
35, 45
Skin tones are not softened.
• Under some shooting conditions, facial skin
tones may not be softened.
• Select Skin softening in the retouch menu
for images containing four or more faces.
54
63, E11
Problem Cause/Solution
A