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143
Troubleshooting
Technical Notes
Digital zoom cannot be used. • Digital zoom in the setup menu is set to Off.
• Digital zoom is not available in the following
situations:
– When the focus mode (A 34) is set to
E (manual focus)
– When Portrait, Night portrait or
Fireworks show is selected in scene mode
– Before movie recording begins
– When Multi-shot 16 is selected for
Continuous
123
34, 36
39, 40,
43
62
98
Image size not available. • Image size cannot be adjusted when Multi-
shot 16 is selected for Continuous.
• When a high-speed sport continuous mode is
selected, or when ISO sensitivity is set to
3200 or 6400, M 3648×2736,
E3264×2448, I3648×2432,
G3584×2016, or H2736×2736 cannot be
selected for Image size.
98
47, 96
No sound when shutter is
released.
• Off is selected for Sound settings > Shutter
sound in setup menu.
• Continuous, BSS, or Multi-shot 16 is
selected for Continuous in shooting menu.
• Option other than Off is selected for Auto
bracketing in shooting menu.
•
l (Museum scene mode) is selected.
• d (sport continuous) mode is enabled.
• D mode is selected.
• The speaker is being blocked. Do not cover it.
124
98
101
42
46
62
5, 24
AF-assist illuminator does not
light.
• Off is selected for AF assist option in camera
setup menu.
• AF-assist illuminator turns off automatically in
some modes.
123
39-44
Pictures appear smeared. Lens is dirty. Clean lens. 135
Colors are unnatural. White balance setting is not appropriate for light
source.
94
Randomly spaced bright pixels
(“noise”) appear in image.
Shutter speed too slow. Noise can be reduced by:
• Using flash.
• Specifying a lower ISO sensitivity setting.
• Applying Noise reduction in the shooting
menu to suit situations.
• Choosing scene mode with noise reduction.
30
96
105
40
Problem Cause/Solution A