Filter
Top Products
F14
Troubleshooting
Technical Notes and Index
Flash does not fire.
• Flash is set to W (off).
• A shooting mode that cannot turn on flash is selected.
• Another function that is set now is restricting the flash.
61
59
73
The digital zoom is
not available.
•Off is selected for Digital zoom in the setup menu.
• When x (Scene auto selector), j (Night landscape), o
(Backlighting) with HDR set to On, Portrait, Night portrait,
Easy panorama, Pet portrait, or 3D photography is
selected in scene mode, the digital zoom cannot be used.
• When smart portrait mode is selected, the digital zoom cannot
be used.
• Other functions that restrict the use of digital zoom are set.
101, E76
39, 40, 41,
42, 43, 47,
48, 49
50
73
Image mode is
not available.
Another function that is set now is restricting Image mode.71
No sound when
shutter is released.
•Off is selected for Shutter sound under Sound settings in
the setup menu.
•Sports, Museum or Pet portrait is selected in scene mode.
• Continuous shooting mode is selected.
• Other functions that restrict the use of the shutter sound are
set.
• Do not block the speaker.
101,E77
42, 46, 48
E77
3
AF-assist
illuminator does
not light.
Off is selected for AF assist in the setup menu. Even when Auto
is set, AF-assist illuminator may not light depending on the focus
area position or scene mode.
101, E
75
Pictures appear
smeared.
Lens is dirty. Clean lens. F6
Colors are
unnatural.
White balance or hue does not match light source.
37, 45, 65,
E33
Ring-shaped or
rainbow-colored
bands are seen on
the screen or the
shot image.
When the subject is backlit or when shooting with an extremely
bright light source in the display, such as in sunlight, ring-shaped
or rainbow-colored bands may appear on the image.
Change the position of the light source or remove it from the
display, and try shooting again.
–
Randomly spaced
bright pixels
(“noise”) appear in
image.
As the subject is dark, shutter speed is too slow or ISO sensitivity
is too high.
• Use flash.
• Specify a lower ISO sensitivity setting.
60
37, E36
Pictures are too
dark
• Flash is set to W (off).
• Flash window is blocked.
• Subject is beyond flash range.
• Adjust exposure compensation.
• Raise the ISO sensitivity.
• Subject is backlit. Select scene mode o (Backlighting), or set
the flash mode to X (fill flash).
61
26
60
68
37, E36
41, 60
Pictures are too
bright
Adjust exposure compensation. 68
Problem Cause/Solution
A