Filter
Top Products
31
The contact lenses may have
not been on the appropriate
position.
If a lens has slipped off the eye's corneal surface, the contact edge may hide the
iris images. That may cause invalid recognition. In this case, move the contact
lens back to the corneal surface by blinking.
You may have been wearing
colour contact lenses.
Depending on the lens colour, recognition may be invalid.
Check item Remedy
● Cases of Enrollment/Recognition Failure
• You have closed your eyes or not opened your eyes widely during capturing.
• You were wearing sunglasses whose lens colour is too deep to be captured
•Smudges were sticking on the glasses.
• You were not looking at the mirror during capturing.
• Your position is too near or too far from the iris camera to be captured.
When you come within approx. 50 cm {1.64 ft.} of the iris camera, the guidance will start. The recognition range
between the eyes and mirror is approx. 30 cm to 40 cm {0.98 ft. to 1.32 ft.}.
■ Before Requesting for Repair
Check to see the following before requesting for repair.
Do not attempt anything other than the described actions herein.
If the trouble cannot be corrected even after checking and trying remedy, contact your dealer.
The live indicator does not light
up.
• Power may not be supplied to the iris
camera.
• The indicator is set not to light up by the
administration software.
Refer to system administrators.
Enrollment/Recognition is
invalid.
• Your iris data may not be enrolled in the iris
camera.
• You may not have passed your card
correctly through the card reader (if a card
reader is used).
Refer to system administrators.
• A smudge may be on the front panel or the
panel may be damaged.
Refer to p. 9.
(If the front panel needs
replacement, refer to service
personnel.)
Problem
Check item Remedy