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• You may not have opened your eyes widely
during capturing.
• You may have been looking above or below
the mirror.
• You may have moved quickly during
capturing.
• Light has been reflecting on the glasses.
• The contact lenses may have not been in
the appropriate position.
• You may have been wearing colour contact
lenses.
In the following cases, the recognition/
enrollment will fail.
• You have closed your eyes or not opened
your eyes widely enough during capturing.
• You were wearing sunglasses whose lens
colour is too deep to be captured.
• Smudges were on the glasses.
• You were not looking at the mirror during
capturing.
• Your position is too near or too far from the
iris camera to be captured.
Refer to pp. 20, 21 to 23, and
30 to 31.
Enrollment/Recognition is
invalid.
Voice guidance is not heard.
• The audio level of voice guidance may be
set to the minimum.
• The voice guidance may be set to "Mute" by
the administration software.
Refer to system administra-
tors.
Problem Check item Remedy
None of the guide indicator and
result indicator light up.
• The iris data may be being distributed to
the iris camera. /The iris camera may be
being reset. The operation of the iris
camera will be available after waiting for a
while. (In the maximum case, it takes
approx. 2 minutes.)
• If the camera still cannot be operable, the
operation of the camera will be stopped by
the settings of the administration software.
Refer to system administra-
tors.
Buzzer sound is heard and all
of the guide indicator and
result indicator are blinking.
The "tamper detection" mode is activated. Refer to system administrators.
The ellipse symbol at the
centre of the guide indicator is
lighting, but the iris camera
does not work.
The iris camera may be set to the "enrollment"
mode.
Refer to system administrators.