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Q&A Troubleshooting
VQT5A33
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About the Wi-Fi function
It cannot connect to the wireless LAN. Radio waves get disconnected.
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Use within the communication range of the wireless LAN network.
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Connection types and security setting methods are different depending on the wireless access point.
→ Refer to the operating instructions of the wireless access point.
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When the radio waves are interrupted, the condition may improve by moving the location or
changing the angle of the wireless access point.
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It may not automatically connect when the network SSID of the wireless access point is set not to
broadcast.
→ Set the network SSID of the wireless access point to broadcast.
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Is any device, such as microwave oven, cordless phone, etc., that uses 2.4 GHz frequency operated
nearby?
→ Radio waves may get interrupted when used simultaneously. Use them sufficiently away from the
device.
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Is the 5 GHz/2.4 GHz switchable wireless access point connected to other equipment using the
5 GHz band?
→ The use of a wireless access point that can use 5 GHz/2.4 GHz simultaneously is recommended.
It cannot be used simultaneously with this camera if it is not compatible.
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When the battery indicator is flashing red, the connection with other equipment may not start or the
connection may be disrupted. (A message such as [Communication error] is displayed.)
Wireless access point is not displayed. Or it cannot be connected.
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Check if the wireless access point to connect is in operating state.
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The camera may not display or connect to a wireless access point depending on the radio wave
condition.
→ Perform the connection closer to the wireless access point.
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It may not display even if the radio waves exist depending on the setting of the wireless access
point.
→ Check the settings of the wireless access point.
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The wireless access point may not be found depending on the radio wave condition.
→ Perform the [Manual Connection]. (→231)
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Is the network SSID of the wireless access point set not to broadcast?
→ It may not be detected when it is set not to broadcast. Enter and set the network SSID. (→232)
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Try the following:
→ Move this unit closer to the wireless access point
→ Remove the obstacles between this unit and the wireless access point
→ Change the direction of this unit
It takes long time every time to connect to a smartphone.
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It may take longer time to connect depending on the Wi-Fi connection setting of the smartphone, but
it is not a malfunction.
This unit is not displayed in the Wi-Fi setting screen of the smartphone. It takes time to
setup the connection.
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Try switching the ON/OFF of the Wi-Fi function in the Wi-Fi settings of the smartphone.
I have forgotten the login ID or password for the “LUMIX CLUB”.
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Check the information in the login screen of “LUMIX CLUB”.
http://lumixclub.panasonic.net/eng/c/
I do not have a wireless access point at my home, but I would like to perform service
user registration of the “LUMIX CLUB”.
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Service user registration for the “LUMIX CLUB” is not possible in the environment without a wireless
access point.