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Q&A Troubleshooting
VQT5A33
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About the Wi-Fi function (continued)
Pictures cannot be transmitted to the computer.
●
If a firewall is enabled by the OS or security software, this unit may be unable to connect to the
computer.
Images cannot be transmitted to the WEB service.
→ Confirm that the login information (login ID/user name/email address/password) is correct.
●
WEB service server or the network may be busy.
→ Try again after a while.
→ Check the site of the WEB service you are sending the image to.
It takes time to transmit an image to the WEB service.
●
Is the size of the image too large?
→ Transmit after dividing the motion picture with [Video Divide] (→161).
→ Reduce the image size at [Size] (→238), and then send.
●
It may take longer time to transmit when distance to the wireless access point is far.
→ Transmit closer to the wireless access point.
The image that was supposed to have uploaded to the WEB service is not there.
●
Upload may not complete when it is disconnected while transmitting the image.
●
It may take some time after uploading the image to be reflected in the WEB service depending on
the status of the server.
→ Wait for a while and try again.
●
You can check the transmission status on the WEB service link settings by logging into “LUMIX
CLUB”.
I would like to return the image in the WEB service to the camera.
●
The images in the WEB Service cannot be saved (downloaded) to this unit. Do not delete the
uploaded images, and make a backup of them.
I cannot display or delete the images uploaded to the WEB service by this unit.
●
The images uploaded to the WEB service cannot be displayed or deleted by this unit.
→ Perform the task using a smartphone or a PC.
Your “LUMIX CLUB” login ID and password were deleted after sending the camera in to
be repaired.
●
The settings stored in the camera may be deleted depending on the type of repair.
→ Always make a copy of important settings.
There is an image that could not be transmitted.
●
Is the size of the image too large?
→ Divide the motion picture using [Video Divide] (→161).
→ Reduce the image size at [Size] (→238), and then send.
●
Capacity or number of images in the WEB service is full.
→ Login to “LUMIX CLUB”, and check the status of the destination on the WEB service link settings.
I have forgotten the password for the Wi-Fi.
→ Execute the [Reset Wi-Fi Settings] in the [Setup] menu. (→61)
→ However, all the information you have set on the [Wi-Fi Setup] menu, which includes the “LUMIX
CLUB” login settings, will be reset. (excluding [LUMIX CLUB])