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Connecting to a computer
Symptom Explanation/Solution
You are trying to play videos and
the computer does not recognize
your camcorder.
Disconnect the USB cable from the computer and camcorder,
restart the computer, then reconnect it correctly.
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Cannot play video clips
properly on a PC.
A video codec is needed to play the file recorded on your camcord-
er. Install or run the built-in edit software (Intelli-studio).
Make sure you insert the connector in the correct direction, and
connect the USB cable to the USB jack on your camcorder firmly.
Disconnect the cable from the computer and camcorder, restart the
computer. Reconnect it properly.
Your computer may not have the required performance to playback
a video file. Check the recommended computer specifications.
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Intelli-studio does not function
properly.
Exit the Intelli-studio application, and restart the Windows computer.
The built-in software on your camcorder, Intelli-studio, is not
Macintosh-compliant.
Set “PC Software” to “On” in the Settings menu.
Depending on your computer, the Intelli-studio program may not run
automatically. If this occurs, open My Computer, find and then open
CD Drive Intelli-studio. In CD Drive Intelli-studio, run iStudio.exe.
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The image or sound on your
camcorder is not played on your
computer properly.
Video playback or sound may stop temporarily depending on your
computer.
The video or sound copied to your computer is not affected.
If your camcorder is connected to a computer that does not support
Hi-speed USB (USB2.0), the images or sound may not be played
back correctly.
The images and sound copied to your computer are not affected.
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The playback screen is paused
or distorted.
Check the system requirements to play a video.
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Exit all other applications running on the current computer.
If a recorded video is played on your camcorder connected to a
computer, the image may not play smoothly, depending on the
transfer speed. Please copy the file to your PC, and then play it
back.
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General operations
Symptom Explanation/Solution
The date and time are incorrect.
Has the camcorder been left unused for a long period of time?
The backup built-in rechargeable battery may be discharged.
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Pressing a button will not turn on
or operate the camcorder.
Remove the battery pack or unplug the AC power adaptor, and
reconnect the power supply to the camcorder before turning it on.
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Does not charge or
operate even if the battery pack
is inserted.
Check whether the battery pack is genuine.
Non-genuine battery packs are not recognized properly by the
camcorder.
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