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If there are problems in operation, please refer to the items below. If
the problem persists, please contact the agent you purchased this
product from.
Problem Solution
Nothing appears on the
screen.
Please check the power connection.
Please check the images after
connecting the video signal line
Open MS-DOS window to check
whether 10X PTZ Network Camera
SNP-1000A is connected to network.
In case of ping 192.168.1.100,
replace it with IP address set up.
The video image is not
clear.
Please check if the lens is clean.
Please clean the lens with a clean
cloth or brush.
Please adjust the contrast feature of
the monitor.
Please make sure that the screen is
not exposed directly to a bright light.
Please move the camera if necessary.
The screen is dark.
Please adjust the contrast feature of
the monitor.
If you have an intermediate device, set
the 75Ω/Hi-z properly, and check the
terminals.
There is a problem with
the camera operation.
The camera surface is
too hot and black
stripes appear on the
screen.
Please check if an appropriate power
source to the camera complies with
the manufacturer's standard
requirement, or if the voltage keeps
changing.