Filter
Top Products
Problem Solution
The MOTION
DETECTION function is
not working.
Please check if 'MOTION
DETECTION' mode is turned on.
Please check if the MD LEVEL is too
low.
Please check the setting of the MD
AREA.
When camera cannot
be controlled for Pan/
Tilt/ Zoom
Inspect the cables(power or network)
connected to the device.
Connect to Admin page to check
whether user control is selected.
Colors are not quite
right.
Please check the 'WHITE BAL'
setting.
The screen is
flickering.
Please check if the camera is facing
directly into sunlight or fluorescent
light.
DAYNIGHT(Auto) mode
is not working.
Please check if the AGC menu is set
to the OFF position.
SENS-UP function is
not working.
Please check if the AGC menu is set
to the OFF position.
Please check if the SHUTTER menu
is set to MANUAL mode.
Please check the limit of SENS-UP
AUTO mode.
Audio is not working
Please check the audio is selected
from admin page.
Please check speaker volume from
the viewer.
In case input sound through
microphone at Viewer is not outputted
through Audio Out of camera, please
check whether Audio Out channel is
selected at admin page. Or check
whether microphone is available at
Viewer.