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IP CAM User’s Guide
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IP CAM USER’S GUIDE PAGE 55/57 Rev. PV1.0
A: The reason is that the configuration for IE Browser is incorrect and results in browsing IP CAM
properly. Please close the Proxy server function.
To close the Proxy Server function, please do the following:
Internet Options(O)→Connections→ LAN Settings(L), check the box of Bypass proxy server for
local address
Q12: If I do not want to use SD card, can I send mail out?
A: Yes, currently, Save in Flash Card and Mail Image can be used at the same time.
Q13: Why the video films cannot be shown from Internet?
A1: The ActiveX control might be invalid. If you use Internet Explorer 4.0 or above, please make sure
ActiveX control is invoked on network setting. Please refer to 3.2 LiveView – real time monitoring
network browse settings to set your Internet Explorer.
A2: Please make sure your IE browser supports ActiveX control. If you use Internet Explorer 4.0 or
old version, you have to upgrade your network browser software to view the video images from IP
Camera.
Q14: It seems that my network browser cannot be used with IP CAM smoothly. Why?
A1: Please make sure the version of your Internet Explorer is 6.0 or above. If the problem still exists,
please visit Microsoft web site for obtaining newest Internet Explorer.
Q15: How can I know the Active X control having been installed in the computer?
A1: Check if the program code of Cam Image Class is installed in C：\Windows\Downloaded Program
files folder of your hard disk. At the same time, “Installed” should be displayed on the status bar. If the
file is not listed on the above folder, please make sure the security settings of Internet Explorer are
properly or not. Then reload the web page of IP Camera for trying again.
Q16: Page Error message is shown in the status bar on the left side of the web page of Internet
Explorer.
A1: The ActiveX control was not downloaded and installed correctly for the IP Camera. Please check
the security settings of Internet Explorer and close it. Restart Internet Explorer and try to browse and
login again.
Q17: There is something wrong with the focal distance of DN-16023. How can I improve it?
A1:Focus the IP CAM manually. You can adjust the focal distance to a proper focal length.
Q18: If I forget IP password and IP address, how can I connect and access IP CAM
A: For the user who forgets IP password and IP address, please press and hold reset for five seconds
to return to the factory default settings.