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IP CAM User’s Guide
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IP CAM USER’S GUIDE PAGE 57/57 Rev. PV1.0
A5: If the IP Camera is installed inside LAN (behind NAT Router), then the external Internet Explorer
of NAT Router cannot join to this IP Camera. You can modify DMZ or NAT forwarding function of the
router to assist the packets in Internet to be directed to this IP Camera correctly. At the same time,
you can open DDNS function to make the network address connecting to this IP Camera easily and
conveniently.
Q4: The power LED blinks for a long time. What’s wrong with it?
A: It might have trouble in power supply. Please make sure the power supply is offered by IP CAM.
The specification is DC 5V1A. In addition, please check if power cord connection and power adaptor
are installed properly. If there are problems still, please contact with your dealer quickly.
Q5: The network LED indicates there is a problem occurred, why?
A1: It might be something wrong with your network cable. Please make sure the network cable is OK.
If the network cable is not normal, please replace a new and normal cable. Then the problem can be
solved.
A2: There might be something wrong with the network equipment connecting to IP Camera, e.g., hub
or switch. Please make sure the power of these devices is connected correctly. Then, shut down and
restart the device for initiating test.
Q6: IP Camera cannot move smoothly in LAN, why?
A1: It might be that a firewall protects it. Please use the highest administrator of the system to inspect
the firewall settings. When you want to connect IP Camera of inner network from external network,
you probably need to change the firewall settings.
A2: Please make sure there is no conflict between IP Camera and other devices in the network.
A3: The default router might result in such problem. Please check your router’s settings and adjust to
allow IP Camera connecting to external area of LAN. (For example, you use NAT forwarding or DMZ
function of the router to make the inner network connecting to outside world.)
Q7: Why the image is in the black after you properly set up your IP cam?
A: It could be the effected by the safety re-new program from Microsoft, please check with
your local dealer for the update information.