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Troubleshooting (continued)
Others
Symptom Cause/Solution
The camera does not
respond to operations
• The battery is exhausted. Replace with a charged battery (page 14).
• The camera system maybe malfunctioning. Remove the battery and
wait for about one minute. Reattach the battery, turn on the camera
and check that it functions properly.
• Remove the battery and press the RESET button on the camera for
about 2 seconds using a pointed object. You can see the RESET
button when you remove the battery. The date/time display is reset to
the default setting when you reset the camera.
The camera turned on to
display the date/time
setting screen
Or, the date/time display is
not correct
• The internal rechargeable battery has run out and date/time display
has been reset to the default setting. You need to reset the date/time
(page 18). The internal battery recharges if you attach a charged
battery to the camera and leave the camera turned off for more than
24 hours.
The lens is cloudy • Moisture may have condensed in the lens. Leave the camera for
about an hour for the moisture to evaporate (page 47).
List of error icons
An error icon appears on the screen to indicate a problem
with the camera or the “Memory Stick Duo.”
Icon
Cause/Solution
The battery charge is low. Replace with a charged battery (page 14).
The camera system is not functioning normally. Turn the camera off and
then turn it on again.
The camera is in power-conservation mode. Turn the camera off and
wait for a while before turning it on again.
No “Memory Stick Duo.” Insert a “Memory Stick Duo” in the camera (page
16).
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The camera cannot access the “Memory Stick Duo.”
The “Memory Stick Duo” has an erasure prevention switch and the
erasure prevention switch is set to LOCK. You cannot take pictures, set
the print option, or format the “Memory Stick Duo.” Slide the switch
away from the LOCK positiion (page 55).
Failed to record an image.
When taking a picture: Change the image size (page 35) or delete
unwanted images (page 40).
When setting the print option: Delete unwanted images (page 40).
The “Memory Stick Duo” has two or more files with the same number.
The “Memory Stick Duo” is full and no more pictures can be taken.
Delete unwanted images (page 40).
There are no images on the “Memory Stick Duo.”
Failed to read the file. The file’s image data may be damaged.
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The camera cannot play back the image because the format is
incompatible or the file size is too large. Or, the camera is playing back a
file that is not in DCF format.
The number of images marked for printing has exceeded the limit (999).
You cannot select any more images for printing.
The selected image has been protected against erasure on a computer
or other equipment and cannot be deleted.
Additional
Information