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Additional information
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Additional information
Troubleshooting
If you run into any problems using your
camcorder, use the following table to
troubleshoot the problem. If the problem
persists, disconnect the power source and
contact your Sony dealer.
Notes before sending your camcorder for repair
Your camcorder may be required to initialize or
change the current hard disk of your camcorder,
depending on the problem. In the event of this,
the data stored on the hard disk will be deleted.
Be sure to save the data on the internal hard
disk on other media (backup) before sending
your camcorder for repair (p. 26, 34). We will
not compensate you for any loss of hard disk
data.
During repair, we may check a minimum
amount of data stored on the hard disk in order
to investigate the problem. However, your Sony
dealer will neither copy nor retain your data.
See the Handycam Handbook (p. 48) for details
on the symptoms of your camcorder, and “PMB
Guide” (p. 30) on connecting your camcorder
to a computer.
The power does not turn on.
Attach a charged battery pack to the
camcorder (p. 10).
Connect the plug of the AC Adaptor to the
wall outlet (wall socket) (p. 11).
The camcorder does not operate even
when the power is set to on.
It takes a few seconds for your camcorder to
be ready to shoot after the power is turned on.
This is not a malfunction.
Disconnect the AC Adaptor from the wall
outlet (wall socket) or remove the battery
pack, then reconnect it after about 1 minute. If
your camcorder still does not work, press the
RESET button (p. 60) using a pointed object:
(If you press the RESET button, all settings,
including the clock setting, are reset.)
The temperature of your camcorder is
extremely high. Turn off the camcorder and
leave it for a while in a cool place.
The temperature of your camcorder is
extremely low. Leave the camcorder with the
power turned on. If you still cannot operate
your camcorder, turn off the camcorder and
take it to a warm place. Leave the camcorder
there for a while, then turn on the camcorder.
The camcorder gets warm.
Your camcorder may become warm during
operation. This is not a malfunction.
The power abruptly turns off.
Use the AC Adaptor (p. 11).
Turn on the power again.
Charge the battery pack (p. 10).
Pressing START/STOP or PHOTO does not
record images.
Press MODE to turn on the (Movie) or
(Photo) lamp (p. 12).
Your camcorder is recording the image you
have just shot on the recording media. You
cannot make new recording during this
period.
The recording media is full. Delete
unnecessary images (p. 38).
Total number of movie scenes or photos
exceeds the recordable capacity of your
camcorder. Delete unnecessary images (p. 38).
The recording stops.
The temperature of your camcorder is
extremely high/low. Turn off your camcorder
and leave it for a while in a cool/warm place.
”PMB” cannot be installed.
Check the computer environment or
installation procedure required to install
“PMB” (p. 23).
”PMB” does not work correctly.
Quit “PMB” and restart your computer.