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Troubleshooting
Troubleshooting
The image is too bright.
• Adjust the exposure (page 39).
The image colors are not correct.
• Set [Color Mode] to [Normal] (page 47).
Vertical streaks appear when you are shooting a very bright subject.
• The smear phenomenon is occurring and white, black, red, purple, or other streaks appear on
the image. This phenomenon is not a malfunction.
Noise appears in the image when you view the screen in a dark place.
• The camera is attempting to increase the visibility of the screen by temporarily brightening
the image under conditions of low illumination. There is no effect on the recorded image.
The eyes of the subject come out red.
• Set [Red Eye Reduction] to [On] (page 46).
• Shoot the subject at a distance closer than the flash range using the flash.
• Light the room and shoot the subject.
• Retouch the image using [Red Eye Correction] (page 50).
Dots appear and remain on the screen.
• This is not a malfunction. These dots are not recorded (page 2).
Cannot shoot images in succession.
• The internal memory or “Memory Stick Duo” media is full. Delete unnecessary images
(page 32).
• The battery level is low. Insert a charged battery pack.
Cannot play back images.
• Press (Playback) (page 30).
• The folder/file name has been changed on your computer (page 77).
• Sony does not guarantee playback of image files on the camera if the files have been
processed using a computer or recorded with another camera.
• The camera is in USB mode. Delete the USB connection (page 73).
The date and time are not displayed.
• The display indicators are turned off. Show the display indicators by pressing v (DISP) on the
control button (page 18).
Viewing images