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Troubleshooting
The image appears rough right after playback starts.
• This may happen due to image processing. This is not a malfunction.
The image does not appear on the TV.
• Check [Video Out] to see if the video output signal of your camera is set to the color system of
your TV (page 57).
• Check whether the connection is correct (page 65).
Cannot delete an image.
• Cancel the protection (page 52).
The resizing function does not work.
• You cannot resize movies.
Computer OS compatibility with camera is unknown.
• Check “Recommended computer environment” on page 68 for Windows, and page 78 for
Macintosh.
“Memory Stick PRO Duo” media is not recognized by a computer with a
“Memory Stick” media slot.
• Check that the computer and the “Memory Stick” media Reader/Writer support “Memory
Stick PRO Duo” media. Users of computers and “Memory Stick” media Readers/Writers
made by manufacturers other than Sony should contact those manufacturers.
• If “Memory Stick PRO Duo” media is not supported, connect the camera to the computer
(pages 71 and 78). The computer recognizes the “Memory Stick PRO Duo” media.
Your computer does not recognize your camera.
• Turn on the camera.
• When the battery level is low, insert a charged battery pack or use the AC Adaptor (sold
separately).
• Set [USB Connect] to [Mass Storage] (page 57).
• Use the dedicated USB cable (supplied) (page 71).
• Disconnect the dedicated USB cable from both the computer and the camera, and connect it
again firmly.
• Disconnect all equipment other than the camera, the keyboard and the mouse from the USB
connectors of your computer.
• Connect the camera directly to your computer without passing through a USB hub or other
device (page 71).
Deleting/Editing images
Computers