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Troubleshooting
Troubleshooting
Cannot copy images.
• Connect the camera and your computer correctly making a USB connection (page 71).
• Follow the designated copy procedure for your OS (pages 68 and 78).
• When you shoot images with “Memory Stick Duo” media formatted by a computer, you may
not be able to copy the images to a computer. Shoot using “Memory Stick Duo” media
formatted by your camera (page 60).
After making a USB connection, “PMB” does not start automatically.
• Make the USB connection after the computer is turned on (page 71).
Cannot play back images on your computer.
• If you are using “PMB”, refer to “PMB Guide” (page 70).
• Consult the computer or software manufacturer.
The image and sound are interrupted by noise when you view a movie on a
computer.
• You are playing back the movie directly from the internal memory or the “Memory Stick
Duo” media. Copy the movie to the hard disk of your computer, then play back the movie
from the hard disk (page 71).
Cannot print an image.
• Refer to the operation manual of the printer.
Images once copied to a computer cannot be viewed on the camera.
• Copy them to a folder recognized by the camera, such as “101MSDCF” (page 73).
• Operate correctly (page 77).
Cannot insert “Memory Stick Duo” media.
• Insert it in the correct direction.
You have formatted “Memory Stick Duo” media by mistake.
• All the data on the “Memory Stick Duo” media is deleted by formatting. You cannot restore it.
“Memory Stick Duo” media