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Troubleshooting
Troubleshooting
If you experience trouble with the camera, try the following solutions.
Be aware that by sending the camera for repair, you give consent that the contents of the
internal memory, Music files may be checked.
1 Check the items on pages 121 to 131.
If a code such as “C/E:ss:ss” appears on the screen, see page 132.
2 Remove the battery pack, wait for about one minute, re-insert the battery pack,
then turn on the power.
3 Initialize the settings (page 84).
4 Consult your Sony dealer or local authorized Sony service facility.
Battery pack and power 121
Shooting still images/movies 122
Viewing images 125
Deleting 126
Computers 126
“Memory Stick Duo” 128
Internal memory 128
Printing 129
PictBridge compliant printer 129
Touch panel 130
Others 131
Click one of the following items to jump to the page explaining the symptom and cause or the
appropriate corrective action.