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Troubleshooting
Troubleshooting
Your computer does not recognize the camera.
• Turn on the camera.
• When the battery level is low, insert the charged battery pack or use the AC adaptor (not
supplied) (page 103).
• Set [USB Connect] to [Mass Storage] (page 87).
• Use the cable for multi-use terminal (supplied) (page 103).
• Disconnect the cable for multi-use terminal from both the computer and the camera, and
connect it again firmly.
• Disconnect all equipment other than the camera, the keyboard and the mouse from the USB
connectors of your computer.
• Connect the camera directly to your computer without passing through a USB hub or other
device (page 103).
Cannot copy images.
• Connect the camera and your computer correctly making a USB connection (page 103).
• Follow the designated copy procedure for your OS (pages 104 and 111).
• When you shoot images with a “Memory Stick Duo” formatted by a computer, you may not
be able to copy the images to a computer. Shoot using a “Memory Stick Duo” formatted by
the camera (page 81).
After making a USB connection, “Picture Motion Browser” does not start
automatically.
• Make the USB connection after the computer is turned on (page 103).
Cannot play back images on your computer.
• If you are using “Picture Motion Browser”, refer to “PMB Guide” (page 102).
• Consult the computer or software manufacturer.
You do not know how to use “Picture Motion Browser”.
• Refer to “PMB Guide” (page 102).
The image and sound are interrupted by noise when you view a movie on a
computer.
• You are playing back the movie directly from the internal memory or the “Memory Stick
Duo”. Copy the movie to the hard disk of your computer, then play back the movie from the
hard disk (page 103).