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Troubleshooting Symptom Charts/ Modem - 68
Modem disconnects
after a period of time
A timed disconnect setting is causing the modem to disconnect.
Some internet service providers or software packages have a
feature that will disconnect the user after a set period of time.
Either increase this time setting or disable the feature if possible.
Contact the internet service provider or network administrator
for more information.
User does not receive
a required callback
from a server
1 Contact the network administrator to verify the callback
number is correct.
2 Verify the user has the correct modem script.
Modem is slow
responding
1 Too many people are using the internet services. Users need
to remember that the internet service provider has only a
limited amount of bandwidth to the internet. If many people
are dialing in, the individual's connect speed will be affected.
2 Check the phone line. The quality of the phone line can limit
modem performance.