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Troubleshooting
72
Print Quality is Poor or Contains Errors
Problem Possible Cause Try This
Ink does not eject
properly/Printing is
Blurred/ Colors are
Wrong/White
Streaks appear
Ink tank is not seated
properly
Check that the ink tanks are firmly seated in the Print Head and reseat them if
necessary.
See "Insert the ink tank." on page 63.
Print Head Nozzles
clogged
Print the nozzle check pattern to check for uneven ink output.
See "Printing the Nozzle Check Pattern" on page 42.
When a specific color is missing from the nozzle check pattern, clean the Print
Head.
If ink supply is uneven: See "Print Head Cleaning" on page 47.
Incorrect paper type
On the Main tab, ensure that the Media Type selected matches the media
loaded.
In the Print dialog box, select Quality & Media from the pop-up menu, and
then ensure that the Media Type selected matches the media loaded.
Glossy photo paper
other than Canon
speciality media is
used
Selecting Other Photo Paper from Media Type, which may resolve the problem.
Load one sheet at a time and remove each sheet as soon as it is printed.
Print Quality not set
properly
Be sure to set the Print Quality setting to High for Windows or Fine for
Macintosh.
On the Main tab, click High for the Print Quality setting.
1. In the Print dialog box, select Quality & Media from the pop-up menu, and
then click Detailed Setting.
2. Drag the Print Quality slide bar to the Fine end.
Media not loaded with
the print-side up
Check that your paper is loaded with the correct print side facing up.
Consult "Printing Media" in the
User’s Guide
for detailed instructions on how
to load and handle your media.
Printed Ruled Lines
are Displaced
Print Head is
misaligned
Align the Print Head. See "Aligning the Print Head" on page 57.
Incorrect Paper
Thickness Lever (gray)
position
Set the Paper Thickness Lever (gray) according to the printing paper type.
See "Loading Paper" on page 4.
Print Quality not set
properly
Be sure to set the Print Quality setting to High for Windows or Fine for
Macintosh.
On the Main tab, click High for the Print Quality setting.
1. In the Print dialog box, select Quality & Media from the pop-up menu, and
then click Detailed Setting.
2. Drag the Print Quality slide bar to the Fine end.
QSG_Shoot.fm Page 72 Monday, October 25, 2004 2:48 PM