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TROUBLESHOOTING
WHY DON'T THE PICTURES SCROLL?
Make sure that you have at least two photos in your CEIVA frame's slideshow. Then, press the white
Picture button on the back of the CEIVA frame until you see the message,“You can let go now to start the
slide show, or keep holding to connect.”
HOW DO I STOP THE PICTURES FROM SCROLLING?
To stop the slideshow, press the white button on the back of the CEIVA frame once.Your CEIVA frame will
continue to display the current photo until you restart the slideshow, the slideshow resumes with Auto Start
(see page 20), or you advance to the next photo by manually pressing the Left or Right button once.
THE CEIVA FRAME SCREEN IS DARK.
Make sure the power supply is securely plugged into the back of the CEIVA frame, as well as into a working
power outlet.Also make sure the outlet is not controlled by a light switch. Press the black button on the
back of the CEIVA frame a few times to ensure that the CEIVA frame is not in “lights-out” mode. If the
screen remains dark, please call the CEIVA Customer Care Team at 1-877-MYCEIVA (1-877-692-3482).
THE CEIVA FRAME DISPLAYS AN ERROR MESSAGE.
If the CEIVA frame is having difficulties connecting to the CEIVA Network, the screen will display a variety
of error messages. Here are a few things you'll want to check:
• Verify that all connections between the CEIVA frame and power outlets and phone lines are securely
plugged in.
• If you are using your Memory Card only, confirm that your memory card is operational by checking it
via your computer.
• If you are using CEIVA’s PicturePlan, verify that you have registered your CEIVA and have purchased a
subscription or entered your gift card/gift code number. Your CEIVA will not connect to the CEIVA
Network unless there is an active subscription.
• Do you have DSL? If so, you will need to make sure that your CEIVA is connected to a DSL filter.
• If you are connecting through an analog phone line and need a prefix (e.g. 9, 7 etc), please make sure
to add your Dialing Prefix. If you do not need a prefix, make sure to set your CEIVA to
No Prefix
(see page 22).
• Your frame will not connect to a digital phone system.