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Maintenance and Troubleshooting 45
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Contacting Customer Support
If your Epson product is not operating properly and you cannot solve
the problem using the troubleshooting information in your product
documentation, contact the customer support services for assistance. If
customer support for your area is not listed below, contact the dealer
where you purchased your product.
Customer support will be able to help you much more quickly if you
give them the following information:
❏ Product serial number
(The serial number label is usually on the back of the product.)
❏ Product model
❏ Product software version
(Click About, Version Info, or similar button in the product
software.)
❏ Brand and model of your computer
❏ Your computer operating system’s, name and version
❏ Names and versions of the software applications you normally use
with your product
For users in Hong Kong
To obtain technical support as well as other after-sales services, users
are welcome to contact Epson Hong Kong Limited.
Internet Home Page
Epson Hong Kong has established a local home page in both Chinese
and English on the Internet to provide users with the following
information:
❏ Product information
❏ Answers to Frequently Asked Questions (FAQs)
❏ Latest versions of Epson product drivers
Users can access our World Wide Web home page at:
http://www.epson.com.hk
Technical Support Hotline
You can also contact our technical staff at the following telephone and
fax numbers:
Phone: (852) 2827-8911
Fax: (852) 2827-4383