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Maintenance and Troubleshooting 65
P-5000 User’s Guide
Power supply problems
Viewing and playback problems
The power does not turn on.
Cause What to do
The battery is set incorrectly. Make sure that the battery is installed correctly. See
“Charging the battery” (page 62).
The battery has run out. See “Troubleshooting” (page 64) and charge the battery.
The Charge lamp lights orange.
Cause What to do
The battery is not inserted. Insert the battery into the viewer.
The viewer becomes hot. Turn off the power, disconnect the AC adapter, stop
charging and wait more than 30 minutes, then connect the
AC adapter again to restart charging. The Charge lamp still
lights orange, contact our customer support.
Cannot access data.
Cause What to do
The name of a file or folder is not
supported by the set language.
Rename the file or folder to access.
The data is not displayed.
Cause What to do
The photo, video, or audio file you
selected is not supported.
See “Photo/Video file formats supported by the viewer”
(page 30) or “Audio file formats supported by the viewer”
(page 46) and make sure the data is supported. Also, check
the codec of the data if you are trying to display a video file.
You can convert and transfer video and audio files with the
Epson Link2 software.
The data is broken. Copy the data again.
The LCD Brightness setting is too dark. See “Changing the Viewer Settings” (page 53) and make
sure the LCD Brightness setting is set properly.
The video cable is connected to the
viewer.
Disconnect the video cable to display the LCD.