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Maintenance and Troubleshooting 71
P-5000 User’s Guide
Help for Users in Australia
Epson Australia wishes to provide you with a high level of customer service. In addition to
your product documentation, we provide the following sources for obtaining information:
Your Dealer
Don’t forget that your dealer can often help identify and resolve problems. The dealer
should always be the first call for advise on problems; they can often solve problems
quickly and easily as well as give advise on the next step to take.
Internet URL http://www.epson.com.au
Access the Epson Australia World Wide Web pages. Worth taking your modem here for the
occasional surf! The site provides a download area for drivers, Epson contact points, new
product information and technical support (e-mail).
Epson Helpdesk
Epson Helpdesk is provided as a final backup to make sure our clients have access to
advice. Operators on the Helpdesk can aid you in installing, configuring and operating your
Epson product. Our Pre-sales Helpdesk staff can provide literature on new Epson products
and advise where the nearest dealer or service agent is located. Many types of queries are
answered here.
The Helpdesk numbers are:
We encourage you to have all the relevant information on hand when you ring. The more
information you prepare, the faster we can help solve the problem. This information
includes your Epson product documentation, type of computer, operating system,
application programs, and any information you feel is required.
Help for Users in Singapore
Sources of information, support, and services available from Epson Singapore are:
World Wide Web (http://www.epson.com.sg)
Information on product specifications for download, Frequently Asked Questions (FAQ),
Sales Enquiries, and Technical Support via e-mail are available.
Phone: 1300 361 054
Fax: (02) 8899 3789