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EPTZ100_ma_en_rev03.doc 47
8 APPENDIX C: TROUBLESHOOTING
8.1 GENERAL MALFUNCTION
In case of drifted preset position or abnormal reaction of EPTZ 100 speed dome perform a reset of the dome, for the reset 3
options are possible:
Option 1: Setup menu > INITIALIZE > POWER ON RESET
Option 2: (GoTo) POSITION 80
Option 3: Power off dome for min. 5 seconds, then power on
8.2 RECOVERING COMMUNICATION SETTINGS OF CAMERA MODULE
If the camera communication settings in the setup menu CAMERA > ADVANCED SETUP > SPECIAL > COMM ADJ were changed
accidentally, the communication between Speed Dome and camera module may be broken.
Symptoms: a) Pan / Tilt works, but no zoom function
b) OSD setup works, but no access to the submenu CAMERA > ADVANCED SETUP
Correction:
Step 1: Go in setup menu to INITIALIZE > CAMERA DEFAULT > ON and perform a camera reset. If this reset works, all settings
from ADVANCED SETTING menu will be reset to factory defaults.
Check access to menu ADVANCED SETUP. If the submenu opens, the communication error is fixed.
If the problem still exists, go to STEP 2.
Step 2: Go in setup menu to CAMERA > RESCUE MODE > set to ON
The values for BAUD RATE and PARITY will appear.
Change values for BAUD RATE and try with each changed value access to ADVANCED SETUP menu. Check also with
PARITY setting ODD/EVEN.
With correct settings access to ADVANCED SETUP is possible, the submenu appears additional
to the camera menu on the screen:
Switch off the CAMERA menu display by pressing IRIS + key.
Go to > SPECIAL > COMM ADJ and set / verify following default settings:
BAUD RATE 38400
UART MODE 8-N-1
RET PKT ENABLE
EXIT all menus.
Restart the EPTZ-100 with power OFF / ON to finish the camera setting recovery.