Filter
Top Products
My computer cannot set the device name using the Bluetooth wireless
connection.
Solution Use a USB cable to connect your computer to the printer in order to
set the printer Bluetooth device name using the Printer Toolbox. The printer
software must already be installed on the computer. See Installing the software
and the onscreen printer Help.
Use the following instructions to get to the Printer Toolbox.
Windows users only: Right-click the small monitor icon on the far right of the
Windows taskbar and select either Launch/Show HP Solution Center or Launch/
Show Director, whichever appears. Click Settings and select Print Settings >
Printer Toolbox. Click the Configure Bluetooth Settings tab and enter the
Bluetooth device name in the Device Name field.
Error messages
Before contacting HP Customer Care, read this section for troubleshooting tips or go
to the online support services at www.hp.com/support.
The following error messages may appear on the printer screen. Follow the
instructions to resolve the problem.
Error message: Paper jam. Clear jam then press OK.
Solution To clear a paper jam, try the following:
● If the paper came part way through the front of the printer, gently pull the
paper towards you to remove it.
● If the paper did not come part way through the front of the printer, try
removing it from the back of the printer:
– Remove the paper from the In tray, then pull down on the In tray to open
it fully to a horizontal position.
– Gently pull the jammed paper to remove it from the back of the printer.
– Lift the In tray up until it snaps back into paper-loading position.
● If you cannot grasp the edge of the jammed paper to remove it, try the
following:
– Turn off the printer.
– If the optional HP Photosmart Internal Battery is not installed in the
printer, unplug the printer power cord. Wait about 10 seconds, then plug
the power cord back in.
– Turn on the printer. The printer checks for paper in the paper path and
will automatically eject the jammed paper.
● Press OK to continue.
Error message: Automatic paper sensor failed.
Solution The automatic paper sensor is obstructed or damaged. Try moving
the printer out of direct sunlight, then press OK and try printing again. If this does
not work, go to www.hp.com/support or contact HP Customer Care.
HP Photosmart 380 series User's Guide 53