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Error message: Cartridge is not compatible. Use appropriate HP cartridge.
Solution Replace the print cartridge with one that is compatible with the
printer. For more information, see Inserting print cartridges.
Error message: Print cartridge cradle is stuck. Clear jam then press OK.
Solution Follow these steps to clear any obstruction in the path of the print
cartridge cradle:
1. Open the print cartridge door.
2. Clear any obstruction in the cradle path.
3. Close the print cartridge door, then press OK to continue.
Error message: Cartridge service station is stuck.
Solution The print cartridge service station is the component located beneath
the print cartridge cradle that wipes and caps the print cartridge for storage.
Follow these steps to clear the obstruction blocking the print cartridge service
station:
1. Open the print cartridge door.
2. Gently push the print cartridge and print cartridge cradle to the left to access
the print cartridge service station.
3. Remove any obstruction.
4. Close the print cartridge door, then press OK to continue.
Error message: Photo is corrupted
Cause While the printer was printing from a memory card, either another
memory card was inserted or a USB device was connected to the front camera
port.
Solution Insert only one memory card at a time. Do not insert a USB device
while the printer is printing from a memory card. Your photo is not corrupted.
Cause The indicated photo is corrupted on the inserted memory card.
Solution Select and print a different photo, or insert a different memory card.
Error message: Card access error. See user manual.
Cause A card access error may indicate that an xD memory card is in a write-
protected condition. xD memory cards have a special protection feature to ensure
that your pictures are kept safe.
Note During this condition, you can still use the printer for printing and
saving photos from the xD card to a secure location, such as your
computer's hard drive.
Chapter 6
54 HP Photosmart 380 series