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Western Europe: Customers in Austria, Belgium, Denmark, Spain, France, Germany,
Ireland, Italy, Netherlands, Norway, Portugal, Finland, Sweden, Switzerland, and the
United Kingdom should go to www.hp.com/support to access phone support numbers
in their country/region.
Other countries/regions: See the list of support telephone numbers inside the front
cover of this guide.
Placing a call
Call HP Customer Care while you are near the computer and printer. Be prepared to
provide the following information:
● Printer model number (located on the front of the printer).
● Printer serial number (located on the bottom of the printer).
● Computer operating system.
● Version of printer driver:
– Windows PC: To see the printer driver version, right-click the HP icon in the
Windows taskbar and select About.
– Macintosh: To see the printer driver version, use the Print dialog box.
● Messages displayed on the printer screen or on the computer monitor.
● Answers to the following questions:
– Has the situation you are calling about happened before? Can you recreate
the situation?
– Did you install any new hardware or software on your computer around the
time that the situation occurred?
Return to HP repair service (North America only)
HP will arrange to have your product picked up and delivered to an HP Central Repair
Center. We pay for the round-trip shipping and handling. This service is free for the
duration of the hardware warranty period. This service is available in North America
only.
Additional warranty options
Extended service plans are available for the printer at additional costs. Go to
www.hp.com/support, select your country/region and language, then explore the
services and warranty area for information about the extended service plans.
Chapter 8
62 HP Photosmart 380 series