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Placing a call
Call HP support while you are in front of the computer and the HP Photosmart. Be
prepared to provide the following information:
• Device model number (located on the label on the front of the device)
• Device serial number (located on the back or bottom of the device)
• Messages that appear when the situation occurs
• Answers to these questions:
• Has this situation happened before?
• Can you re-create it?
• Did you add any new hardware or software to your computer at about the time
that this situation began?
• Did anything else occur prior to this situation (such as a thunderstorm, device was
moved, etc.)?
After the phone support period
After the phone support period, help is available from HP at an additional cost. Help may
also be available at the HP online support Web site:
www.hp.com/support. Contact your
HP dealer or call the support phone number for your country/region to learn more about
support options.
Chapter 9
62 HP support and warranty