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Troubleshooting and Support
Problems and Solutions
Problem Possible Cause Solution
The camera
does not turn
on.
You did not
slide the lens
cover far
enough.
• Slide the lens cover until it
clicks.
The batteries
are functioning
incorrectly, are
dead, are
installed
incorrectly, are
missing, or are
the wrong type.
• The charge in the batteries
could be low or completely
drained. Try installing new
or recharged batteries.
• Ensure that the batteries are
installed correctly (see
page 12).
• Do not use ordinary
Alkaline batteries. For best
results, use Energizer Lithium
AA or rechargeable NiMH
AA batteries.
If you are using
an optional
HP AC power
adapter, it is not
connected to the
camera, or is
not plugged into
a power outlet.
Ensure that the HP AC power
adapter is connected to the
camera and is plugged into a
working electrical outlet.
The optional
HP AC power
adapter is not
functioning
correctly.
Ensure that the HP AC power
adapter is not damaged and is
plugged into a working
electrical outlet.