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Troubleshooting and Support
Cannot Connect
To Product
(continued)
The camera is
connected to the
computer through
a USB hub, and
your USB hub is
not compatible
with the camera.
Connect the camera directly
to a USB port on the
computer.
You are using the
optional
HP Photosmart
M-series dock and
forgot to press the
Save/Print button.
Press the Save/Print button
on the dock.
The optional
memory card that
is installed is
locked.
With the camera turned off,
remove the memory card
and switch the locking tab
on the card to the unlocked
position.
The USB
connection failed.
Reboot the computer.
Could Not Send
To Service
The computer is
not connected to
the Internet.
Make sure your computer is
online.
Communication
Problem
Other HP Instant
Share software is
running with
exclusive access
to your camera.
Close the other HP Instant
Share program.
Message Possible Cause Solution