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Troubleshooting
Technical Notes and Index
F9
Flash does not fire.
• The flash mode is set to W (off).
• Scene mode with which the flash does not fire
is selected.
• On is selected for Blink proof in smart portrait
menu.
• Another function that restricts flash is enabled.
62
68
56
71
Digital zoom cannot be
used.
• Digital zoom is set to Off in the setup menu.
• Digital zoom cannot be used in the following
situations.
- When Scene auto selector, Portrait, Night
portrait, Night landscape, Backlighting
(when HDR is set to On), Easy panorama,
Pet portrait, or 3D photography is
selected in scene mode
- When smart portrait mode is selected
- When subject tracking mode is selected
- When Continuous in the shooting menu is
set to Multi-shot 16
95, E74
42, 43, 49
53
57
39, E38
Image mode not
available.
Another function that restricts the Image mode
option is enabled.
71
No sound when shutter is
released.
Off is selected for Sound settings > Shutter
sound in setup menu. No sound is produced with
some shooting modes and settings, even when
On is selected.
95, E75
AF-assist illuminator does
not light.
Off is selected for the AF assist option in the
setup menu. AF-assist illuminator may not light
depending on the position of the focus area or the
current scene mode, even when Auto is selected.
95, E74
Images appear smeared. Lens is dirty. Clean lens. F5
Colors are unnatural. White balance or hue is not adjusted properly.
39, 46,
E36
Randomly spaced bright
pixels (“noise”) appear in
image.
The subject is dark, so shutter speed is too slow or
ISO sensitivity is too high. Noise can be reduced
by:
• Using flash.
• Specifying a lower ISO sensitivity setting.
62
39, E41
Images are too dark
(underexposed).
• The flash mode is set to W (off).
• Flash window is blocked.
• Subject is beyond flash range.
• Adjust exposure compensation.
• Increase ISO sensitivity.
•
Subject is backlit. Select
Backlighting
scene mode
or set the flash mode setting to
X
(fill flash).
62
28
62
66
39, E41
47, 62
Problem Cause/Solution A