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Troubleshooting
Technical Notes and Index
No sound when shutter is
released.
Off is selected for Sound settings>Shutter
sound in setup menu. No sound is heard with
some shooting modes and settings, even when
On is selected.
161
AF-assist illuminator does not
light.
Off is selected for the AF assist option in the
setup menu. AF-assist illuminator may not light
depending on the position of the focus area or
the current scene mode, even when Auto is
selected.
64-71,
160
Images appear smeared. Lens is dirty. Clean lens. 175
Colors are unnatural. White balance does not match light source. 57
Randomly spaced bright pixels
(“noise”) appear in image.
Shutter speed too slow or ISO sensitivity is high
as the subject is dark. Noise can be reduced by:
• Using flash.
• Specifying a lower ISO sensitivity setting.
34
55
Images are too dark
(underexposed).
• The flash mode is set to c (off)
• Flash window is blocked.
• Subject is beyond flash range.
• Adjust exposure compensation.
• Increase ISO sensitivity.
• Subject is backlit. Select Backlighting scene
mode or set the flash mode setting to X (fill
flash).
34
28
34
40
55
34, 70
Images are too bright
(overexposed).
Adjust exposure compensation. 40
Unexpected results when flash
set to b (auto with red-eye
reduction).
When taking pictures with b (auto with red-
eye reduction) or fill flash with slow sync and
red-eye reduction in Night portrait scene
mode, In-Camera Red-Eye Fix may be applied to
areas not affected by red-eye. Use any scene
mode other than Night portrait, and change
the flash mode to any setting other than b
(auto with red-eye reduction) and try shooting
again.
34, 65
Skin tones are not softened.
• Under some shooting conditions, facial skin
tones may not be softened.
• Select e (skin softening) for Glamour
retouch in the retouch menu for images
containing four or more faces.
77
124
Problem Cause/Solution A