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9
Appendix
Warranty Policy
All PENTAX cameras purchased through authorized bona fide photographic
distribution channels are guaranteed against defects of material or workmanship for a
period of twelve months from date of purchase. Service will be rendered, and defective
parts will be replaced without cost to you within that period, provided the equipment
does not show evidence of impact, sand or liquid damage, mishandling, tampering,
battery or chemical corrosion, operation contrary to operating instructions, or
modification by an unauthorized repair shop. The manufacturer or its authorized
representatives shall not be liable for any repair or alterations except those made with
its written consent and shall not be liable for damages from delay or loss of use or from
other indirect or consequential damages of any kind, whether caused by defective
material or workmanship or otherwise; and it is expressly agreed that the liability of the
manufacturer or its representatives under all guarantees or warranties, whether
expressed or implied, is strictly limited to the replacement of parts as hereinbefore
provided. No refunds will be made on repairs by non-authorized PENTAX service
facilities.
Procedure During 12-month Warranty Period
Any PENTAX which proves defective during the 12-month warranty period should be
returned to the dealer from whom you purchased the equipment or to the manufacturer.
If there is no representative of the manufacturer in your country, send the equipment to
the manufacturer, with postage prepaid. In this case, it will take a considerable length
of time before the equipment can be returned to you owing to the complicated customs
procedures required. If the equipment is covered by warranty, repairs will be made and
parts replaced free of charge, and the equipment will be returned to you upon
completion of servicing. If the equipment is not covered by warranty, regular charges
of the manufacturer or of its representatives will apply. Shipping charges are to be
borne by the owner. If your PENTAX was purchased outside of the country where you
wish to have it serviced during the warranty period, regular handling and servicing fees
may be charged by the manufacturer’s representatives in that country. Notwithstanding
this, your PENTAX returned to the manufacturer will be serviced free of charge
according to this procedure and warranty policy. In any case, however, shipping
charges and customs clearance fees to be borne by the sender. To prove the date of
your purchase when required, please keep the receipt or bills covering the purchase of
your equipment for at least a year. Before sending your equipment for servicing, please
make sure that you are sending it to the manufacturer’s authorized representatives or
their approved repair shops, unless you are sending it directly to the manufacturer.
Always obtain a quotation for the service charge, and only after you accept the quoted
service charge, instruct the service station to proceed with the servicing.