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Operating Instructions
[For assistance, please call: 1-800-272-7033] 109
About Top View Image screen
Problem Cause and Remedy
The Top View
Image screen
(Single Camera/
Multi-Camera) does
not appear.
• If you are using Internet Explorer, the first time the PC
connects to Network Camera, a pop-up Security Warning
window will appear to download ActiveX Controls. When
using Windows NT, Windows 2000 or Windows XP, log on
with an appropriate account that is authorized to install
applications. Refer to page 39 for ActiveX Controls.
• On the Air time setting on page 60 may restrict the access
to Top View Image screen. Blue screen appears.
• Maximum 10 users can view the Motion JPEG
simultaneously on the network. The 11th user views the
blue screen on the Network Camera screen. Blue screen
appears.
• Network congestion may prevent the Top View Image
screen from appearing quickly. Wait for a while.
• The proxy server may prevent you from connecting directly
to Network Camera, set up not to use the proxy server.
Refer to page 26 for details.
Image is out of
focus.
• The lens is dirty or dust is attached. Clean the lens with lens
cleaner.
• Network Camera cannot focus on an image within 1 m (40
inches). Keep the object more than 1 m (40 inches) off the
lens.
The color of the
image is strange.
• Adjust White Balance by Camera Setup window. Refer to
page 74.
• Confirm that the color setting of the PC is 16 bits or more.
Image flickers. • If the object is dark, the image will flicker. Make the
condition around Network Camera brighter.
• Wrong power line frequency makes images flicker.
Refer to page 74.