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Q: Why does the Power LED not light up constantly?
A: The power supply used might be at fault. Confirm that you are
using the provided power supply DC 5V for the camera and
verify that the power supply is well connected.
Q: Why does the camera work locally but not externally?
A1: Might be caused from the firewall protection. Need to check
the Internet firewall with your system administrator.
A2: The default router setting might be a possible reason. Need to
double check if the configuration of the default router settings is
required.
Q: Why does a series of broad vertical white line appear through
out the image?
A: A likely issue is that the CMOS sensor becomes overloaded
when the light source is too bright such as direct exposure to
sunlight or halogen light. You need to reposition the camera into
a more shaded area immediately as this will damage the CMOS
sensor.
Q: There is bad focus on the camera, what should be done?
A: The focus might not be correctly adjusted for the line of sight.
You need to adjust the camera focus manually as described in
appendix Adjust Internet Camera Focus.
Q: Noisy images occur how can I solve the problem?
A: The video images might be noisy if the camera is used is a
very low light environment. To solve this issue you need more
lighting.